How Can We Help?
We value your feedback, and just as your care can be individualized, so are your options for providing us with feedback about your care experience.
Chestatee Regional Hospital is committed to meeting and preferably, exceeding, your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged.
Compliments on exceptional service help us recognize and reward staff. Complaints provide a foundation and process for improving your care, and the care of patients that follow you. Additionally, suggestions are welcome as they provide us with your ideas on how to improve.
Should you be dissatisfied or exceptionally satisfied with any aspect of your experience, please tell us. All feedback is made in confidence and is not recorded in your clinical file. Here are several ways to provide feedback:
Talk with Your Caregiver
We hope you feel comfortable enough to talk directly with your caregiver. Explain your concern and how you would like to resolve the issue. Be specific and make your position clear, and try to understand the other person's point of view. By working together, we can hopefully bring prompt resolution and satisfaction.
Talk to the Manager of the Area in which You are Receiving Care
You may be more comfortable speaking directly with the manager or supervisor if you prefer not to speak with the person involved. Ask a staff member to speak to the manager of the department or dial "0" on the hospital phone. Depending upon the area of the hospital you are receiving care and time of day, you will be able to speak with the person in charge.
Comment cards are distributed with patient admitting materials. Comment cards can also be found throughout the hospital. Comments can be dropped in boxes, left at the main information desk or returned via mail.
Contact the Quality Control Officer
Please contact Casi Higdon at 706-867-4307 Monday through Friday, 8 a.m. to 5 p.m. During evenings and weekends, your voicemail message will be returned on the next business day.
Letter by Mail
Address letters to Chestatee Regional Hospital 227 Mountain Drive, Dahlonega Ga 30533
Joint Commission on Accreditation of Health Care Organizations
The hospital is accredited through the Joint Commission on Accreditation of Health Care Organizations (JCAHO) to help ensure quality and safety. If you have a patient quality or safety concern, you may contact them for help in seeking resolution to your concern. The address is: JCAHO, Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181. Phone 1-800-994-6610.
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