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    Medical Services

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    CHESTATEE REGIONAL HOSPITAL


    PATIENT RIGHTS AND RESPONSIBILITIES


     


    Chestatee Regional Hospital recognizes that observance of a patient's fundamental right and responsibility of self-determinism will contribute to more effective patient care and greater satisfaction for patients, their physicians, and the hospital organization. The hospital supports these rights and responsibilities on behalf of its patients, as an integral part of the healing process.


     


    PATIENT RIGHTS


     



    1. ADVANCE DIRECTIVES - The patient has the right to receive information about and to formulate Advance Directives.

     



    1. ETHICAL ISSUES - The patient has the right to participate in consideration of Ethical Issues that arise in the care of the patient.

     



    1. ACCESS TO CARE - Individuals shall be accorded impartial access to treatment or accommodations that are available and medically indicated, regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or sources of payment for care.

     



    1. PAIN MANAGEMENT - The patient has the right to:

    §         Information about pain and pain relief measures,


    §         A concerned staff committed to pain prevention and management,


    §         Health professionals who respond quickly to reports of pain,


    §         Your reports of pain will be believed,


    §         State-of-the-art pain management, and


    §         Dedicated pain relief specialists.


     



    1. RESPECT AND DIGNITY - The patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his personal dignity.

     


    6.      COMPLAINT/GRIEVANCE - The patient reserves the right to file a complaint with hospital quality improvement director by dialing 307 from the phone in the patient's room or by calling 706-867-4307. After business hours a complaint may be made known by contacting any staff member. The staff members will complete a complaint form and forward to quality improvement. The patient also may contact the State Regulatory Agency by:


     


    Office of Regulatory Services


    Healthcare Section


    2 Peachtree St NE, 33rd Floor


    Atlanta, GA 30303


    Phone - 404-657-5726 or 5728


     


    OR


     


    Office of Quality Monitoring Joint Commission


    on Accreditation of Healthcare Organization


    One Renaissance Boulevard


    Oakbrook Terrace, IL  60181


    Phone _ 630-792-5636


    Email:  complaint@jcaho.org


     


    7.      PRIVACY AND CONFIDENTIALITY - The patient has the right, within the law, to privacy concerning his medical care. Examination and treatment, consultation and case discussion are confidential and will be conducted discreetly. Those not directly involved in the patient's care must have the patient's permission to be present.


     


    Medical records, communications and records pertaining to a patient's care are to be treated confidentially and are to be accessed on a "need to know basis" only. The patient has a right to access information in his or her own medical record.


     


    8.      PERSONAL SAFETY - The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.


     


    9.      CONSULTATION - The patient has the right to request consultation with another physician. The attending physician will be responsible for contacting other consultants at the request of the patient, the next of kin if the patient is unable to make the request, or the legal guardian.


     


    10.  INFORMATION - The patient has the right to obtain from his/her physician complete information concerning diagnosis (to the degree known), treatment and known prognosis in terms that the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate individual on the patient's behalf. The patient has the right to know, by name, the physician primarily responsible for coordinating his/her care.


     


    11.  COMMUNICATION - So long as it does not disturb the provision of care to the patient or others, the patient has the right of access to people outside the hospital by means of visitors, and by verbal and written communication. When the patient does no speak or understand the predominant language of the community, every effort should be made to provide an interpreter.


     


    12.  CONSENT - The patient has the right to reasonable participation in decisions involving his/her health care. To the degree possible, this should be based on a clear, concise explanation of his condition and of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. The patient should not be subjected to any procedure without his voluntary, competent and understanding consent or the consent of his legally authorized representative. Where medically significant alternatives for care or treatment exist, the patient shall be so informed.


     


    The patient has the right to know the identity and professional status of individuals providing service to him/her.


     


    13. VISITATION -  The patient has the right to receive visitors including but not limited to a spouse, a domestic partner (including same sex domestic partners), another family member or a friend.  The patient has the right to withdraw or deny such consent at any time.


     


    14.  PARTICIPATION IN RESEARCH - The patient shall be informed if the hospital proposes to engage in or perform human experimentation or other research/educational projects affecting his/her care or treatment; the patient may choose to participate, refuse to participate and/or discontinue participation at any time.


     


    15.  REFUSAL OF TREATMENT - The patient, or his legally authorized representative, may refuse treatment to the extent permitted by law and will be informed about the medical consequences of such a refusal. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.


     


    16.  TRANSFER/CONTINUITY OF CARE - A patient may be transferred to another facility, if medically necessary and permissible, only after complete explanation to the patient of the need for such a transfer. The institution and the physician to which the patient is to be transferred must first have accepted the patient to transfer. The patient has the right to expect that services needed and ordered by the physician will be available. The patient has a right to information which will assist in recovery after discharge from the hospital.


     


    17.  HOSPITAL CHARGES - The patient has the right to request and receive an itemized and detailed explanation of the total bill for services rendered in the hospital, regardless of the source of payment for that care.


     


    18.  HOSPITAL RULES AND REGULATIONS - The patient has a right to access the hospital rules and regulations applicable to conduct as a patient. Patients are entitled to information about the hospital's mechanism for the initiation, review and resolution of patient complaints.


     


     


     


    PATIENT RESPONSIBILITIES


     


     


    1.      PROVISION OF INFORMATION - The patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about matters relating to his/her health.


    §         The patient has the responsibility to report any unexpected changes in his/her condition to the responsible practitioner.


    §         The patient is responsible for reporting whether he/she clearly understands the plan of care and what is expected of him/her.


     


    2.      PAIN MANAGEMENT - As a patient at this hospital, we expect that you will:


    §         Ask your doctor or nurse what to expect regarding to pain and pain management,


    §         Discuss pain relief options with your doctors and nurses,


    §         Work with your doctor and nurse to develop a pain management plan,


    §         Ask for pain relief when pain first begins,


    §         Help your doctor and nurse assess your pain,


    §         Tell your doctor or nurse if your pain is not relieved, and


    §         Tell your doctor or nurse about any worries you have about taking pain medication.


     


    3.      COMPLIANCE WITH INSTRUCTIONS - The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her care.


     


    4.      REFUSAL OF TREATMENT - The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner's instructions.


     


    5.      HOSPITAL CHARGES - The patient is responsible for assuring that the financial obligations of provided health care are fulfilled as promptly as possible.


     


    6.      HOSPITAL RULES AND REGULATIONS - The patient is responsible for the following hospital rules and regulations affecting patient care and conduct


     


    7.      RESPECT AND CONSIDERATION - The patient has the responsibility to respect the rights and the professional integrity of those providing care. The patient is responsible for being considerate of the rights of other patients and hospital personnel, and for assisting in the control of noise, and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the hospital.